Privacy Policy

This Privacy Policy explains how Papergist Innovations Private Limited, operating under the brand name Padhle, collects, uses, stores, and protects the information of individuals who access or use our websites www.padhle.in, live.padhle.in, and the associated mobile applications. By using any of our platforms, you agree to the practices described in this policy.

Papergist Innovations provides learning services primarily for students in the 14–18 age group, and the information we collect is used to enable learning, communication, and support across our platforms. This policy applies to all users regardless of which platform they use, including the course portal and mobile applications that are operated through our technology partner Appx (Creator Economy Tech Pvt. Ltd.). Appx functions only as a service provider and processes data strictly under our instructions.

We collect information that you provide when creating an account, enrolling in a course, filling forms, communicating with support, or interacting with our content. This may include your name, email address, phone number, class or academic details, and information needed for login or profile creation. When you make payments, the details are handled securely by Razorpay, a PCI-DSS compliant payment gateway, and we do not store sensitive card information on our servers. We may also collect technical information such as device type, IP address, browser details, app usage data, and analytics information to improve functionality, maintain platform performance, and understand how learners engage with our services. Cookies and similar technologies may be used to support features and enhance user experience.

The information we collect is used to operate and improve our services, provide course access, personalize learning, respond to support requests, send essential updates, and ensure smooth functioning across devices. We may also use the information for communication regarding service-related matters, new course updates, or administrative messages. Our technology partner Appx may process some of this data as part of delivering the learning platform, but they do not have ownership or independent rights over your data. We may share information with trusted service providers such as hosting partners, analytics tools, communication tools, and payment gateways, only for operational purposes and under confidentiality obligations. We do not sell your personal information.

We take reasonable precautions to protect the information we collect and maintain security practices suitable for online learning platforms. While no system can guarantee absolute protection, we continuously work to safeguard user data and limit access to authorized personnel and partners who are bound by confidentiality. Information is retained only for as long as necessary to provide services, meet legal requirements, or maintain operational continuity. You may request access, updates, or corrections to your information by contacting our support team.

Our platforms may contain links to external websites or services. We are not responsible for the content or privacy practices of such third-party sites. Users are encouraged to review the policies of those websites before interacting with them.

If you have any concerns, questions, or grievances related to this Privacy Policy or your personal information, you may contact our designated grievance officer:

Name: Pranay Chouhan
Designation: Director & Grievance Officer
Email: pranay@padhle.in
Support Email: support@padhle.in
Customer Care: +91 7770001965
Company: Papergist Innovations Private Limited

We aim to acknowledge grievances within 48 hours and address them promptly.

We may update this Privacy Policy from time to time. Any changes will be published on this page, and continued use of our platforms will be considered acceptance of the revised policy. Users are encouraged to review the policy periodically.

Papergist Innovations Pvt. Ltd. is committed to maintaining the privacy of its learners and ensuring a safe and transparent experience across all Padhle platforms.